Customer Knowledge Base Publishing SOP
Purpose
Purpose
Purpose: Understand the complete system architecture and master the core modules
Target Audience: Implementation team members, advanced users
Automation note (2026-05-06): This procedure is the manual reference; the target-state architecture replaces most of it with automation. See §0 "Automation Architecture" below before working through the manual steps. Specifically, the S1-S6 internal setup tasks and many of the M-series mandatory tasks are being moved to Symphony Flow workflows triggered by payment.confirmed. Until L2 ships, this manual procedure is the active path; once L2 ships, it becomes the validation backstop for the automated flow.
Target Audience: Implementation team, support team, troubleshooting specialists
Target Audience: All team members (quick visual reference)